Understanding your Settlement Report on the Merchant Portal

The Settlement Report is a detailed record that helps you track how your sales collections are processed, reconciled, and transferred to your bank account. It gives you a clear breakdown of transactions, fees, and the final payout, giving you a clear view of when and how much has been settled.

Key Fields in Your Settlement Report.

Below are the key components of your Settlement Report, they are designed to help you monitor, filter, and understand your settlements effectively.

1. Settlement Date: The date and time funds were disbursed to your bank.
2. Settled amount: The actual amount of money disbursed to your bank account after all fees, charges, and adjustments have been applied.
3. Account: The specific bank account where the settlement was transferred. If you have multiple payout accounts, this helps identify which account received the funds.

4. Status: Indicates the current state of the settlement. These include:

• Pending – Settlement is being processed but not yet paid out.
• Success – Settlement has been successfully credited to your account.
• Failed – Settlement attempt was unsuccessful (e.g., incorrect bank details). 

5. Channel: The payment method used by customers for the transactions included in the settlement (POS, Instant Pay, Payment Gateway Card, Gateway Bank Transfer).

6. Total payment received: The total gross value of all payments processed within the settlement period before any deductions.

7. Total merchant fee: The total charges deducted by the payment processor for handling transactions (e.g., processing fees, commission).

8. Total VAT: The total Value Added Tax (VAT) applied on merchant fees, as required by regulations.

9. Chargebacks: The total value of transactions reversed by the customer’s bank due to disputes within the settlement period.

10. Refunds: The total value of payments returned to customers at the merchant’s request.

11. Net settlement: The final payout amount you receive after deducting merchant fees, VAT, chargebacks, and refunds from the total payments received.

12. Settlement Batch: A collection of transactions grouped together and disbursed as a single payout to your bank account.

13. Total Number of Transactions: The count of all individual payments included in that settlement period.

With all these details in one place, your Settlement Report keeps everything clear, helping you track settlements, reconcile payments, and trust every payout.

Need Help?

If you encounter any difficulties or have questions, please do not hesitate to reach out to our customer support team through any of the means below:

• Chat with Support: Use the chat widget at the bottom right corner of any of the portal's page to chat with our support team.
• Log a Request: Click this link to submit a request through the webform on this site.
• Email Support: Reach out to our support team via email at support@hydrogenpay.com.