FAQs on Partial Withdrawal

Partial Withdrawal is a feature on the Merchant Portal that enables merchants to withdraw any desired amount from their available wallet balance to their settlement account seamlessly, rather than withdrawing the full balance at once. This provides greater flexibility in managing cash flow and operational expenses. 

Below is a comprehensive list of FAQs on Partial Withdrawal

• How does Partial Withdrawal work?

A portion of the available funds in your wallet on the Merchant Portal will be transferred to your settlement account. Rather than withdrawing the full balance or waiting for your next scheduled payout, you can select a specific amount to settle based on your needs. See How to Withdraw Funds from Your Wallet Using the Partial Withdrawal Feature

• Do merchants need to meet any eligibility criteria to use Partial Withdrawal?

No, Partial Withdrawal is available to all merchants who are fully onboarded on the Merchant Portal.

• How long does it take for Partial Withdrawal to be processed?

Partial Withdrawals are processed instantly, and the funds are settled into your settlement account immediately.

• What is the cost of withdrawal fees?

For Access Bank Account holders, withdrawals are free of charge, while Non-Access Bank Account holders can enjoy their first withdrawal for free, with charges applying to subsequent withdrawals.

• Can I modify a Partial Withdrawal?

Yes, you can adjust the amount you wish to withdraw from your available Wallet balance by editing the ‘Amount’ field on the Withdraw pop-up page. This should be done before proceeding with the transaction.

• How can I track my Partial Withdrawal Transactions?

You can track your Partial Withdrawal transactions on the Wallet section of the Merchant Portal.

• What happens to the remaining balance after a Partial Withdrawal?

The remaining balance remains in your wallet until your next settlement request or scheduled payout.

• What is the minimum amount that can be withdrawn from your wallet?                                      

There is no minimum amount required for withdrawal from your wallet.

• Will I receive a notification when a Partial Withdrawal is processed?

Yes, you will receive an email notification once your partial settlement has been successfully processed.

• How often can I use Partial Withdrawals?

You can use the Partial Withdrawal feature as many times as possible depending on the available funds in your wallet.

• Are there any restrictions on Partial Withdrawal?

There are no restrictions on Partial Withdrawals, except that you cannot withdraw more than the available amount in your wallet balance.

Need Help?

If you encounter any difficulties or have questions, please do not hesitate to reach out to our customer support team through any of the means below:

• Chat with Support: Use the chat widget at the bottom right corner of any of the portal's page to chat with our support team.
• Log a Request: Click this link to submit a request through the webform on this site.
• Email Support: Reach out to our support team via email at support@hydrogenpay.com.