How to withdraw Funds from your Wallet through Hydrogen Mobile App

To manage your settlements effectively and withdraw funds from your wallet to your designated bank account seamlessly using the Hydrogen mobile app. 

Here's a step-by-step guide on how to withdraw funds from your Wallet through your Mobile App: Step 1: Log In to your Account

Step 2: Go to the bottom of your dashboard after login, click on ‘Products’ icon and then select ‘Wallet’

Step 3: Click on ‘WITHDRAW FROM WALLET’ on the top right part of the Wallet Interface.

Step 4: Select your preferred settlement bank on the search button and click on ‘CONFIRM’

N.B For Access Bank Account holders, withdrawals are free of charge, while Non-Access Bank Account holders can enjoy their first withdrawal for free after which the following fee is deducted for subsequent withdrawals:

< N5,000 - N10 transfer fee + 7.5% VAT

N5,000 to N50,000 - N25 transfer fee + 7.5% VAT

> N50,001 - N50 transfer fee + 7.5% VAT 

Step 5: Input your password and click on the ‘WITHDRAW’ button

Success! Amount Withdrawn to Bank Account

By following these steps, you will be able to successfully withdraw funds from your Wallet via your Hydrogen Mobile app.

Need Help?

If you encounter any difficulties or have questions while using this feature, you can do any of the following - 

• Chat with Support: Use the chat widget at the bottom right corner of the login page to chat with our support team.
• Log a Request: Click this link to submit a request through the webform on this site.
• Email Support: Reach out to our support team via email at support@hydrogenpay.com.

Thank you for choosing Hydrogen!