How to Assign a POS Branch Manager on the Merchant Portal

Assigning a POS Branch Manager on the Merchant Portal is a key step in maintaining effective branch oversight.

With their own dedicated dashboard, managers can monitor all POS terminals under their supervision, keep operations running smoothly, ensure transactions are accurately tracked, and maintain clear accountability. This setup also streamlines decision-making, speeds up issue resolution, and drives overall efficiency.

Follow these steps to assign a POS Branch Manager and keep your business operations organized and efficient.

• Login to your Account

  

a. Open your web browser and go to the dashboard login page - Login to your Hydrogen Account (hydrogenpay.com)

b. Enter your registered email address and password to login to your account.

• Go to Profile & Settings, then navigate to the User Management section. On the right side of the page, click on the 'Add User' button.

  

• Populate the User details:

1.  Fill in User's profile – Enter the required information for the new user.

2. Select User Role – Choose POS Manager as the role.

3. Assign Locations – Select the locations the user will be responsible for.

4. Select Terminals –For the selected locations, you can assign all terminals or select only the specific terminals the user should manage.

5. Click on the Save button.

• Success! A new user has been created.

  

  A welcome email will be sent to the new user. On their first login to the portal, they will be required to change their password to secure their account.

  Need Help?

• If you encounter any difficulties or have questions, please do not hesitate to reach out to our customer support team through any of the means below:
• Chat with Support: Use the chat widget at the bottom right corner of any of the portal's page to chat with our support team.
• Log a Request: Click this link to submit a request through the webform on this site.

• Email Support: Reach out to our support team via email at support@hydrogenpay.com.