How to Manage your Terminals on the Merchant Portal Dashboard.

The Merchant Portal Dashboard allows you to easily view and control your payment terminals. You can monitor terminal status, assign or unassign terminals to settlement accounts, enable contactless payments and track key details related to each of your terminals. The POS page on the merchant portal provides a comprehensive view of all your POS terminals in one place. 

To access the POS section of your dashboard, follow the steps below:

Step 1: Login into your Merchant Portal

Step 2: Navigate to POS on the side menu

Step 3: Click on any of your terminals to view a detailed overview of that specific device.

See Comprehensive overview of the POS Page.

1. Terminal Details:

• Terminal ID: This is a unique identification number assigned to each POS terminal. It’s used for transaction tracking, support, and terminal-specific reporting
• Terminal Type: This Indicates the model of the terminals. We currently have two types on Terminal. We have the Topwise and Telpo terminals.
• Terminal Address: This displays the physical address where the terminal is currently deployed. It is useful for logistics, auditing, and support purposes.

2. Status Details:

• Date Created: This shows the exact date the terminal assigned to the merchant’s account. It helps track when the device became active for use.

• Status: Status shows the current operational state of the terminal. We have:                               

  Active – Terminal is online and in use.                                                                                         

  Inactive – Terminal is currently not in operation.

3. Additional Information

• Set Terminal Pin: You can also set your Terminal PIN on your POS terminal through the Merchant Portal for added security and ease of access. This allows you to personalize your terminal settings and restrict unauthorized access. Setting a PIN ensures that only authorized users can perform sensitive actions such as initiating End-of-Day (EOD) reports or accessing device settings.
• Enable or Disable Contactless: Merchants can also toggle on the contactless button to enable or disable Contactless payments on the terminal from the dashboard.
• Terminal Label: This is the custom name you assign to each of your terminals, making it easier to recognize and manage them within your dashboard.

Need Help?

If you encounter any difficulties or have questions, please do not hesitate to reach out to our customer support team through any of the means below:

• Chat with Support: Use the chat widget at the bottom right corner of any of the portal's page to chat with our support team.
• Log a Request: Click this link to submit a request through the webform on this site.
• Email Support: Reach out to our support team via email at support@hydrogenpay.com.