Hydrogen Payment Gateway Transaction Error Visibility

Payment failures can happen for a variety of reasons; Hydrogen Payment introduces Transaction Error Visibility that provides you more insight into why a payment is unsuccessful. By knowing the exact cause, you are able to identify your customers issue and address them accordingly.

This feature enables you to:

• Understand why a payment was unsuccessful without relying on assumptions.
• Provide faster and more accurate responses to customer enquiries.
• Identify recurring payment issues and take steps to reduce unsuccessful transactions over time.

Follow these simple steps to view the error information for an unsuccessful Payment Gateway transaction:

Step 1: Log in to your Hydrogen Dashboard with your credentials

Step 2: On the Dashboard, click on Hydrogen Payment Gateway

Step 3: Select View Payment Links

Step 4: Navigate to the unsuccessful transaction

Step 5: Select the transaction you want to review, and view the error details in the "message" column

Error details are provided by the payment processor and card issuer, where available. This means:

• Most unsuccessful transactions will show a clear reason.
• The level of detail may vary depending on the payment method, processor, or issuing bank.