How to Track Your POS Transactions on the Merchant Dashboard

Welcome to your Hydrogen merchant dashboard! In this guide, we will show you how to track your POS transactions step-by-step. If you haven't accessed your dashboard yet, please refer to our article on How to access your dashboard.

Step 1: Log In to Your Dashboard

1. Login: Go to the Hydrogen login page and enter your login credentials. 
2. Dashboard Overview: Upon logging in, you will see an overview of all your activities as a Hydrogen merchant.

Step 2: Navigate to the Transaction Module

1. Access the Menu: On the left menu bar of the dashboard, find and click on the Transaction module.
2. Select POS: A sub-menu will pop out with different product names. Click on POS to navigate to the POS transaction page.

Step 3: Using the Transactions Page Functions

Once on the transactions page, you can utilize several functions to manage and track your transactions efficiently:

1.       Transaction Table

• • • Purpose: View and manage transaction details.
    • Display: The table shows 10 transactions per page. Navigate between pages by clicking on the serial numbers on the bottom right corner.

      To see more details of a transaction and to generate transaction receipt, follow the steps below:

      

      On the Payment Date Column: Click on the underlined date of each transaction to see detailed transaction breakdown.

      Transaction Details:

      
    • Other Functions of the Transactions Receipt: 
      • Share via email: Enter recipient's email address and click Share Email. A pop-up confirms the email was sent successfully.
      • Download Receipt: Click to download transaction details.
      • Print Receipt: Send transaction details to a printer.
  • 

2.       Search Function

• Purpose: Find specific transactions.
• How to Use:
  • Enter details such as transaction amount, issuer bank (the bank card used), reference ID, or terminal ID in the search bar.
  • Click on the search icon to execute the search.

3.        Filter Function

• Purpose: Tailor the transaction view to your needs.
• How to Use:
  • Choose filter parameters: time, specific amount, range of amounts (set minimum to maximum), issuer bank, and transaction status.
  • Click on the Apply button to filter the transaction table according to your selected parameters.
  • See filter results.

4.        Download Function

• Purpose: Export transaction data.
• How to Use:
  • Click on the Download button.
  • Select CSV to download the filtered transactions.
  • Open the downloaded file to view the transaction details.

Troubleshooting

If you encounter any issues while tracking your transactions, here are some ways to get help:

1. Chat with Support: Use the chat widget at the bottom right corner of the login page to chat with our support team.
2. Log a Request: Submit a request through the webform on our support site.
3. Email Support: Reach out to our support team via email at support@hydrogenpay.com.

By following these steps, you can efficiently track and manage your POS transactions on your Hydrogen merchant dashboard. If you need further assistance, our support team is always here to help.