How to Download Transaction History from Hydrogen Merchant Portal

For merchants, having access to a detailed transaction history is essential for tracking payments, monitoring revenue, and reconciling accounts. Whether it's for tax purposes, financial audits, or simply to keep a close eye on business performance, downloading transaction history from your Hydrogen Merchant Portal offers a simple, streamlined way to get all the information you need.

Follow the steps below to download your transaction history easily.

Step-by-Step Guide to Downloading Transaction History

Step 1: Log In to Your Merchant Portal

• Open your browser and go to Hydrogen Merchant Dashboard.

• Enter your email address and password, then click the Login button.

Step 2: Access the Transactions Menu

• Once logged in, locate the navigation panel on the left side of the screen.

• Click the Transactions tab to open the transaction and select All from the options.

Step 3: Select the Right Environment

• Ensure the environment is set to Live mode in the top right corner of the dashboard. This is important so you can see all your actual, live transactions.

Step 4: Filter and Download Transactions

• On the Transactions screen, find the download icon located on the far right of the page, just beside the filter icon.

• Click on the download icon. This will open a panel on the left side of the screen where you can set your preferences and filters.

Step 5: Apply Filters

The panel offers several options to help you filter your transactions before downloading. Set the filters based on your needs:

• Payment Date: Choose from:

  • All Time

  • Last 7 Days

  • Last 30 Days

  • Custom Range (You can select specific start and end dates using the calendar).

• Channels: Select one of the following:

  • All

  • Instant Pay

  • POS

  • HydrogenPay Gateway

• Payment Mode: Choose from:

  • All

  • Bank Transfer

  • Card

• Currency: Filter by currency:

  • All

  • NGN (Nigerian Naira)

  • USD (US Dollars)

• Status: Narrow down transactions by their status:

  • All

  • Success

  • Failed

  • Processing

Step 6: Choose File Format

• After applying the relevant filters, you can choose to download the file in CSV or PDF format.

• Select your preferred format by clicking on the respective option.

Step 7: Download the File

• Once you’ve set all your filters and chosen the file format, click the Download button.

• The system will automatically generate the file and save it to your device.

This process ensures you have a clear view of all your business transactions and helps maintain accurate records for any purpose that may arise. Please let us know if you find this helpful and kindly reach out to support@hydrogenpay.com if you have any questions.