Introducing InstantPay on the Merchant Portal: A Simple Way to Receive Payments Instantly

What is InstantPay?

InstantPay is a payment feature that enables businesses to generate dedicated virtual accounts for receiving payments from customers seamlessly.

Receiving payments should be fast, simple, and reliable, and this is exactly what InstantPay delivers. With InstantPay, businesses can receive payments instantly through unique virtual accounts assigned to specific users, locations, or purposes. This makes it easier to track inflows, reconcile transactions, and maintain clear financial records.

Beyond just receiving payments, InstantPay gives businesses full control and visibility. You can assign virtual accounts to team members, store reps or branches, monitor transactions in real time, and manage payment activity from a centralized dashboard. This ensures better accountability, improved operational efficiency, and smoother payment experience for your customers.

Key Features

• Dedicated Virtual Accounts

Merchants can create virtual accounts that customers can pay into. Each payment made to the account is automatically recorded on the Merchant Portal.

• User-Level Assignment

Users can be created directly within the InstantPay section of the Merchant Portal. Each virtual account can then be assigned to a specific user within your business, making it easy to track who is responsible for transactions or collections.

This structure improves accountability and transparency across your team. Assigned users can log in using their designated access on the Merchant Portal, to monitor activities and confirm payments based on the virtual accounts and locations allocated to them.

• Location-Based Management

If your business operates in multiple branches or outlets, InstantPay allows accounts to be tied to these specific locations, making reconciliation and monitoring easier.

• Instant Payment Confirmation

Payments reflect on Merchant Portal almost immediately, allowing businesses to confirm transactions quickly and serve customers faster.

• Transaction Visibility

Merchants can view payment history, monitor inflows, and download transaction records directly from the portal.

• Secure and Controlled Access

You can manage who can view or manage virtual accounts, giving businesses control over how payments are handled internally.

Why Businesses Use InstantPay

• For faster payments confirmation 
• Easier tracking of who received each payment
• Better visibility across multiple outlets/branches
• Reduced manual reconciliation.

How Some Businesses Typically Use InstantPay

• Retail chains – Assign virtual accounts to each store.
• Sales teams – Track payments collected by individual staff.
• Online businesses – Give customers a quick account to pay into.
• Service businesses – Confirm payment before delivering service.

These are just a few examples of how businesses leverage InstantPay to simplify collections and improve visibility.

Getting Started

Merchants can set up InstantPay directly from the Merchant Portal by:

1. Creating a virtual account. Here is a guide on How to Set up your Virtual Account on InstantPay
2. Assigning the accounts to a user or location. 
3. Sharing the account details with customers for payments.

Need Help?

If you encounter any difficulties or have questions, please do not hesitate to reach out to our customer support team through any of the means below:

• Chat with Support: Use the chat widget at the bottom right corner of any of the portal's page to chat with our support team.
• Log a Request: Click this link to submit a request through the webform on this site.
• Email Support: Reach out to our support team via email at support@hydrogenpay.com.