How to Access Your Merchant Dashboard: A Step-by-Step Guide

Welcome to our platform! Follow these simple steps to obtain your credentials and access your merchant dashboard.

Step 1: Initiate Password Reset

1. Navigate to the Login Page: Go to the login page of our platform.
2. Click on "Forgot Password": Locate the "Forgot Password" link and click on it.

Step 2: Enter Registered Email

1. Enter Your Email Address: On the password reset page, input the email address you registered with.
2. Confirm Email: Click the "Confirm" button to proceed.

Step 3: Receive Password Reset Email

1. Check Your Inbox: A password reset email will be sent to your inbox. If you don’t see it, check your spam or junk folder.

Step 4: Reset Your Password

1. Open the Reset Email: Open the password reset email and click on the "Reset Password" button. If the button doesn’t work, click on the link provided underneath the button.
2. Create a New Password: You will be directed to a password reset page. Enter your new password and confirm it by re-entering it in the second field. Your new password must include:
   • A minimum of 8 characters
   • At least 1 uppercase letter
   • At least 1 number
   • At least 1 special character

Step 5: Confirm and Access

1. Submit Your New Password: After inputting and confirming your new password, submit the form.
2. Login with New Credentials: Use your newly set password to log in to the merchant dashboard.

Troubleshooting

Common Issues and Solutions

• No Password Reset Email Received: Ensure you are checking the correct email address and look in the spam/junk folder. If you still don't receive it, try the "Resend Email" option.

• Password Reset Link Not Working: If the reset button in the email doesn't work, use the link provided underneath. Copy and paste the link to your browser.

• Errors or No Email After Resending:
  • Incorrect Email Registration: This may occur if there was a spelling error in the email address used during registration or if you are inputting an email address different from the one you registered with.
  • How to Resolve: You can do any of the following -
    • Chat with Support: Use the chat widget at the bottom right corner of the login page to chat with our support team.
  • 
    • Log a Request: Click this link to submit a request through the webform on this site.
    • Email Support: Reach out to our support team via email at support@hydrogenpay.com.

By following these steps, you will have successfully set your password and gained access to your merchant dashboard. If you encounter any issues during this process, please contact our support team for assistance.