FAQs About Hydrogen Payment Gateway API

What is Hydrogen Payment Gateway?

Hydrogen Payment Gateway is a comprehensive payment solution that allows businesses to accept various forms of online payments, including card payments and bank transfers. It provides a secure and efficient way to process transactions for both local and international customers.

What types of payments can I accept with Hydrogen Payment Gateway?

With Hydrogen Payment Gateway, you can accept:

• Card payments (Mastercard, Visa, Verve)

• Bank transfers

• Both local (NGN) and international (USD, GBP) currencies

How secure is Hydrogen Payment Gateway?

Hydrogen Payment Gateway employs industry-standard security measures to protect all transactions. We use encryption protocols and comply with PCI DSS standards to ensure the safety of your customers' financial information.

How do I integrate Hydrogen Payment Gateway into my website or app?

Hydrogen provides several integration options:

• API integration for custom solutions

• SDKs for various programming languages (PHP, Flutter, React Native, Angular, Vue)

• Plugins for popular e-commerce platforms (WooCommerce, WordPress, Joomla VirtueMart) Detailed documentation and integration guides are available in our developer resources.

Do you offer a sandbox environment for testing?

Yes, we provide a sandbox environment where you can test your integration using our test cards and API endpoints before going live.

What programming languages and frameworks do you support?

We offer SDKs for PHP, Flutter, React Native, Angular, and Vue. Our API can be integrated with any programming language that can make HTTP requests.

Do you have plugins for e-commerce platforms?

Yes, we offer plugins for WooCommerce, WordPress, and Joomla VirtueMart. These plugins make it easy to add Hydrogen Payment Gateway to your existing e-commerce store.

Can I set up recurring payments?

Yes, Hydrogen Payment Gateway supports recurring payments for subscription-based businesses. This feature is available for card transactions only.

Do you support one-time payments?

Absolutely. Our Single Payment feature allows you to process one-time payments quickly and easily.

What is a payment link?

A payment link allows you to request payments from your customers without needing a website or app. You simply generate a unique link and share it with your customer via email, SMS, or social media.

How can I generate Payment Link?

You can generate payment links using our API or from the dashboard. On your merchant dashboard:

1. Go to the Create Payment Link section.
2. Enter the payment amount and customer details.
3. Click Share Link.
4. Share the link with your customer via their preferred communication channel.

How does the Payment Link work for my customers?

When you send the payment link you created to your customer:

1. Your customer clicks the link you send.
2. They are directed to a secure payment page where they can enter their card or payment details.
3. Once they complete the payment, you receive a confirmation.

Can I customize the Payment Link?

Yes, you can customize the link by adding the customer’s name, the payment amount, and even a brief description of what they are paying for.

Are there any limits on how many Payment Links I can create?

No, there is no limit. You can generate as many payment links as you need for your business transactions.

How do I track payments made through payment links?

You can track payments through your Merchant dashboard, where you can view transaction statuses, history, and details related to payments made via links.

Is there a limit on a transaction amount when using a payment link?

Yes, Bank transfers are not allowed for transactions exceeding ₦100,000,000. We recommend using cards for such transactions.

Do you offer a checkout modal?

Yes, we provide a popup checkout option that allows customers to complete their payments without leaving your website.

What are the transaction fees for using Hydrogen Payment Gateway?

Our pricing structure is as follows:

• Local transactions: 1% of the transaction amount, capped at 1100 NGN
• International transactions: 5% of the transaction amount, uncapped

How do I sign up for a Hydrogen Payment Gateway account?

You can sign up for an account on our website. You'll need to provide some basic information about your business and complete our verification process.

How long does it take to get my account approved?

Account approval times can vary, but we strive to process applications as quickly as possible, typically within 24 hours or less.

Can I have multiple accounts for different businesses?

Yes, you can create separate accounts for different businesses. Each account will have its own dashboard and credentials.

How quickly are funds settled into my account?

Settlement times can vary depending on your account type and the payment method used. Typically, funds are settled T+1 for all transactions.

How do I track my transactions?

You can track all your transactions in real-time through our merchant dashboard. We also provide detailed reports and analytics to help you manage your payments.

What happens if a customer requests a refund?

You can process refunds through our dashboard by raising a request with our support team.

What if a customer has issues completing the payment via the Payment Link?

If a customer encounters any problems (e.g., card declined, network issues), they will typically receive a notification and may be prompted to try again or contact you directly. If the issue persists, you can contact our support team for assistance.

Do you offer customer support?

Yes, we offer customer support via email at support@hydrogenpay.com. Our team is available to assist you with any questions or issues you may encounter. For technical support or integration assistance, please join the Slack group for more information. We're here to help you succeed with your integration.

Where can I find documentation for integration?

Comprehensive documentation, including API references, integration guides, and SDK documentation, is available in our developer resources section.